Technical support is included with every active Albus Bit product license and subscription at no additional cost. This page describes the support all licensed customers receive.
What is included
Technical assistance with installation, configuration, activation, and product usage
Troubleshooting of product issues and errors
Bug fixes delivered through product updates
All product updates and new versions released during the active license or subscription period
Support requests are answered within 1 to 2 business days. Business days are Monday through Friday, excluding Latvian public holidays. Pro and Company license holders receive priority handling. In practice, most requests are answered the same or the next business day.
Support period
Support and updates are provided for the duration of your active subscription or maintenance period. Perpetual licenses include 12 months of support and updates from the date of purchase, renewable annually.
What is not included
On-site services, phone support, or scheduled calls (all support is provided in writing)
Administration of the customer's Active Directory, Windows Server, or network environment
Custom development (available separately, see Services)
Company information
Made in the European UnionAlbus Bit SIA · EU-registered software company
Albus Bit SIA is a software company registered in the European Union (Latvia, EU member state since 2004). Registered address: Merkela iela 2, Valka, Latvia, EU. All products are developed, maintained, and supported directly by Albus Bit SIA — no outsourcing, no third-party support.
EU-based: subject to European Union law and consumer protection standards
GDPR: data protection compliance under EU regulation
On-premises software: our products run entirely inside your network — no customer data is sent to us